Your order should arrive within 3–6 business days of purchase, once your NPI has been verified.

Typically, orders take 1–2 business days to process and ship after verification, with business days being Monday through Friday, excluding holidays.

Weekends and holidays do not count as business days.

For the most precise estimate, check your order confirmation email or account for the exact shipping method and any tracking number once available.

All purchases on Ocular Amnion are pre-orders for RevoShield+™ Ocular Amniotic Membrane Discs (or similar products), so returns are strictly limited to specific quality or fulfillment issues.

We will process returns or replacements only when the product arrives defective, damaged, or not as described (e.g., the wrong size or variant, or packaging compromised in a way that affects sterility), or when we have made a shipping error by sending the incorrect item or quantity. In all eligible cases, the product must remain completely unopened and intact in its original sterile packaging, with all seals unbroken and no signs of tampering.

We cannot accept returns or exchanges for any product that has been opened, used, or partially used, as sterility cannot be guaranteed once the packaging is breached. Returns are also not permitted for items received after the designated return window has passed, or for products damaged due to improper storage or handling after delivery.

If you believe your order qualifies for a return under these limited conditions, please contact our support team as soon as possible with your order details, photos of the issue (when applicable), and proof of receipt. We are committed to resolving verified issues quickly so you can continue delivering high-quality care to your patients. Note that all products are shipped exclusively to NPI-linked clinics or offices.

We are generally unable to modify order details (such as size, variant, or quantity) or cancel orders once they have been placed and NPI verification is in process or complete, as production and allocation begin promptly to ensure timely fulfillment. In rare cases, if your order has not yet entered processing (typically within a very short window after placement), we may be able to accommodate a cancellation request—please contact our support team immediately with your order number to inquire about eligibility.

No changes or cancellations will be accepted for:

- Orders that have already begun processing or shipping.
- Requests made after NPI verification is finalized.
- Change-of-mind situations or adjustments due to updated clinical needs.

If an issue arises with your order (such as a fulfillment error on our part), we will work quickly to resolve it, which may include replacement rather than cancellation. For any questions or to check the status of a potential change/cancellation, reach out to our support team as soon as possible with your order details. We appreciate your understanding as we prioritize reliable delivery of high-quality amniotic membrane solutions to support your patients' ocular care. All products ship exclusively to NPI-linked facilities.